Shipping policy
Thank you for choosing to shop with All Mountain Co.! This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products from our online store within South Africa.
Please read this policy carefully before placing your order.
Order Processing Time
Once your order is placed, we will process it within 1-2 business days.
Please note that processing time may be slightly longer during peak seasons or promotional periods.
Shipping Methods
We offer shipping within South Africa only.
All orders will be shipped through reputable courier services to ensure reliable and timely delivery.
The shipping method and associated costs will be displayed during the checkout process.
Shipping Fees
Shipping fees will be calculated based on the weight, dimensions, and destination of your order.
The exact shipping fee will be displayed during the checkout process, allowing you to review the total cost before finalizing your purchase.
Delivery Time
Estimated delivery time will vary depending on your location within South Africa.
Typically, deliveries are made within 2-5 business days from the date of order processing.
Remote or outlying areas may experience slightly longer delivery times.
Please note that unforeseen circumstances, such as extreme weather conditions or public holidays, may affect delivery times.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
You can use this tracking number to monitor the progress of your shipment on the courier's website or through their designated tracking system.
Delivery Address
It is your responsibility to provide an accurate and complete delivery address during the checkout process.
Please double-check your address details before submitting your order.
We cannot be held responsible for delayed or undelivered packages due to incorrect or incomplete address information provided by the customer.
Order Updates and Communication
We will keep you informed about the status of your order via email or SMS.
In case of any unforeseen delays or issues with your order, we will promptly communicate with you to provide updates and resolve the matter as efficiently as possible.
Delivery Issues
If you encounter any problems with the delivery of your order, such as damaged or missing items, please contact our customer support within 48 hours of receiving the package.
We will investigate the issue and work towards a satisfactory resolution, which may include replacement, refund, or other appropriate actions.
Please note that by placing an order with us, you agree to abide by the terms and conditions outlined in this Shipping Policy.
If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.